Terms and conditions of sale

These Terms and Conditions of Sale, which the buyer declares to adhere without restriction or reservation, apply to all sales concluded via the website https://keepser.com.


By customer is meant the person wishing to make or make a purchase on the website https://keepser.com.

We also call “Customer”, the person who receives the package, even if it is different from the one who made the purchase.


Keepser is a brand of the Andorran Keepser group company with crypto active security products. This cookie policy is identical to that of the website www.keepser.com.

Keepser group ships its products worldwide.

Any customer, by the very fact that he buys on the website www.keepser.com, certifies to be of age and to have full legal capacity.

In the case where the buyer is not of age, he must imperatively ask any person having authority over him to make the purchase in his place.

These Terms can be updated at any time.

The terms and conditions applicable to a purchase are those in force on the day the buyer makes his purchase.

The GTC are permanently accessible on the website www.keepser.com and can be printed or saved by anyone wishing to do so.

1 – Introduction

Keepser group offers an online shopping service that will allow you to buy your products from the available stock. In addition, you can take advantage of promotions, gifts and exclusive offers.

Then, we invite you to consult the general conditions of sale which govern the purchase of products Keepser group on this site. In this sense, the use of this website constitutes your acceptance of the general conditions of sale. However, if you have questions about them, please do not hesitate to contact our customer service.

All our products and services are sold Ex Works (incoterm EXW). Keepser group’s only obligation is to make its goods available at the end of its factory on a negotiated date. The buyer pays all transport costs, customs fees and bears the risk of transporting the goods to their final destination defined by the customer. This incoterm is valid for all types of transport.

Keepser group’s sole responsibility is to make the packaged goods available to the buyer at the foot of his company or factory.

The customer carries out all the administrative procedures related to customs, as well as the payment of these taxes: the declaration of the goods to the customs, the delivery of the documents to the customs service with the import and the export, to finish the payment of the taxes import and export.

The principle is that the customer chooses the transport logistics: what type, which company, which transport “shuttle” (from the factory to the main transport), which main transport, what types of insurance. All costs incurred are at his expense.

However, due to the constraints of the mail order through an e-commerce site and in view of the interest of the customer, Keepser group acts instead and on behalf of the customer and chooses a carrier to deliver the product. All costs related to the shipping cost (logistics, packaging, packaging, administrative costs) is established on a flat-rate basis at www.keepser.com

2 – Our data

The following conditions govern the sale of the products presented in this website for the company:

Keepser group

C/ Manuel Cerqueda i Escaler
Centre de negoci Andbank
AD700 - Escaldes-Engordany

Registered to the Companies register of Andorra

3 – Agreement

3.1 Service availability

When an order is given to www.keepser.com  the customer is considered major, as defined by the rules of law it governs.

The proposed products are distributed in the Member States of the European Union such as Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Estonia Finland, France Dom & TOM, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic, Romania and Sweden; as well as Albania, Andorra, Saudi Arabia, Aruba, Australia, Bahrain, Bosnia and Herzegovina, Canada, China, Colombia, South Korea, Costa Rica, Curacao, United Arab Emirates, United States, Philippines, Guadeloupe, Guatemala, French Guiana , Honduras, Hong Kong, India, Indonesia, Iceland, Anglo-Norman Islands, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama , Russia El Salvador, Serbia, Singapore, Switzerland, Turkey, Uzbekistan. Country management is at the discretion of Keepser group. This list may be modified at any time without notice.

People living outside the list of countries available on https://keepser.com cannot benefit from an online shopping service on this website when the delivery address of the order is not in one of the countries or territories listed in the list of countries proposed in the site.

3.2 Purchase warranties

The items offered on this site are products and services designed and manufactured by Keepser group and meet the same quality and manufacturer’s warranty requirements.

Each product is accompanied by the following information:

Item name

Photo and product description

Dimensions, color *, weight

The availability

Technical characteristics

Instructions for use

The price in Euro

 Keepser group has made an effort to show the colors of products as close to reality as possible. However, the color on the screen may be subject to variations depending on the quality of your computer screen. In this sense Keepser group cannot guarantee that the colors displayed on your screen are true to reality.

Special offers, promotions or discounts will be valid until the date indicated on the website, or while supplies last.

Similarly, Keepser group makes every effort to ensure that the information contained in the site is complete, accurate and correct.

The manufacturer’s warranty for the products is offered by Keepser group. The defense of consumers and users is governed by Article 35 of the Andorran Constitution (http://www.wipo.int/edocs/lexdocs/laws/en/ad/ad001fr.pdf).

Keepser group is responsible for the lack of conformity of products that occur within five years of delivery.

3.3 Purchase procedure

  1. The products you want to buy must be selected and added to the cart by clicking on the corresponding icon.
  2. The cart will contain the reference of the selected product, the name, the reference, and the price (taxes included). The price does not include transportation, as fees vary depending on the mode of transportation chosen.
  3. Purchasing will require personal data, which will be incorporated into our user database to process orders and facilitate new purchases through the website. Personal data provided by users will be treated in accordance with the provisions of our Privacy Policy. The user can access at any time his personal data and information of orders placed. Keepser group reminds users that personal data must be accurately stated to avoid any confusion or incident in sending the item (s) purchased. In addition, if the user requests it expressly he will receive by mail or SMS the publications relating to Keepser group.
  4. Once the purchase order has been confirmed, the user will be presented with a summary of the order identifying the item purchased, the total price (transport and / or taxes included) as well as the shipping method. The user must confirm by clicking on the button “Confirm payment”.

Purchases can be paid by credit card or debit card (Visa, Visa Electron, MasterCard and American Express) via PayPal, credit card or bank transfer or check. No other form of payment specifically provided for in these general conditions of sale will be retained. Payment security is ensured by the financial institution concerned once it has verified that the data provided by the user are correct.

After confirmation of the transaction, a serial number will be communicated by the site itself so that the user can access this information at any time and from his computer.

In addition, an automatic order confirmation message will be emailed to the address specified by the user with a description of the order and the personal data provided. Failure to receive this message may be due to a temporary communication problem or a typo in the provided email address. In both cases, Keepser group recommends users to contact Customer Service. Similarly, a confirmation of the shipment of the product will be sent by email to the user.

3.4 Products availability

All orders will be subject to product availability. If, at the time of issuing the order, we find that there is no stock in our warehouse of some of the products included in the order, Keepser group will try to locate the part or order Manufacturing. In this case the customer will be informed immediately.

3.5. The right not to accept an order

Keepser group may cancel or not accept a confirmed order for the following reasons:

  1. In case of technical failure and / or typographical error in prices or other data contained in the site when ordering.
  2. Lack of availability or impossibility of manufacture as described in point 3.4.
  3. When security systems indicate that the order may be fraudulent.
  4. If there is reason to believe that the user is a minor.
  5. If Keepser group can not deliver the order to the specified address.

In this case, Keepser group will fully refund the amounts paid by the user.

4 – Prices and payment

4.1 The payment and the currency

The prices of this website are in euros.

Keepser group gives its users the possibility of choosing the destination country when they start their purchases so that they can see the prices of the products. If the customer changes the delivery address and the country of destination is changed, the prices listed in the final order summary may vary.

For countries other than the Principality of Andorra, prices must be considered excluding taxes. VAT can be requested directly from the buyer by the competent authorities of his department, territory, state and / or country (see point 4.2 VAT).

Purchases are therefore invoiced in euros and payable only in euros.

The prices of the products indicated on the site do not take into account the participation in the shipping and packing costs.

The price is payable in full and in one instalment at the time of purchase.

4.2 VAT, Taxes, Royalties, Customs Duty, and others

It is the responsibility of the buyer to check with the competent authorities the possibilities of importing products purchased under the law and rules of his department, territory, state and / or country of delivery.

Following a purchase made on the website www.keepser.com, taxes, fees, customs duties and / or additional rights (eg VAT, local taxes, import duties, state taxes, etc.), when the parcel arrives at its destination, may be due by the buyer to the competent authorities or authorized intermediaries in the department, territory, state and / or country of delivery whose address is not located in Andorra.

These taxes, fees, customs duties and / or additional rights (eg VAT, local taxes, import duties, state taxes, etc.) related to the delivery of an item are the responsibility of the buyer and are the responsibility of the latter, both in terms of declaration and payment to the competent authorities and bodies of the relevant department, territory, state and / or country of delivery.

The company Keepser group is not obliged to verify and inform the buyer of these taxes, royalties, customs duties and / or additional rights (for example: VAT, local taxes, import duties, state taxes, etc.) applicable.

To know them, the buyer is obliged to inquire beforehand with the competent authorities of his department, territory, state and / or country.

4.3 Payment

Keepser group accepts the means of payment defined on the site such as credit or debit cards (Visa, Visa Electron, MasterCard or American Express) via PayPal, bank transfers or checks.

Payment by credit or debit card

Keepser group accepts payment for purchases made through its web page with credit or debit cards such as Visa, Visa Electron, MasterCard, American Express.

If the method of payment chosen by the user, either by credit card or debit card, the charge will be online, namely, in real time, through the payment gateway of the financial institution concerned, as soon as he found that the data is correct.

PayPal Payment

Keepser group accepts payment processing through the PayPal system.

Payment by bank transfer

www.keepser.com  accepts in principle the payment by bank transfer. This payment mode can be withdrawn at any time without notice. The payment received by transfer to the bank of Keepser group must correspond to the exact amount of the invoice. In fact, all transmitting and receiving bank charges are the sole responsibility of the customer. For this payment method, customers will receive the account number on which to make the payment. For reference, the customer must indicate his order number and his full name. The customer has a period of three days from the date he places an order to make the payment and carry proof of the transfer order. Payment will only be considered to have been made once the funds received at the Keepser group Bank have become final without the possibility of an action for annulment. If the time of proof of the transfer order is exceeded and / or Keepser group has not received the amount due, the order will be canceled.

4.4 Payment security

To ensure maximum security of the payment system, Keepser group uses secure payment systems of financial institutions at the forefront of e-commerce. In this sense, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution concerned. For payment with Visa, MasterCard and American Express, Keepser group transactions accept the Secure Electronic Commerce (CES) with the international secure 3D protocol that stands out for the distinctive character verified by Visa, American Express and MasterCard Secure Code Safekey. The Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When you make payments through the secure payment gateway, the system automatically checks the activated credit card for Secure Electronic Commerce. Then connect with the issuing bank, which has requested to authorize the transaction via a personal authentication code. The transaction will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As a complementary measure to the “Secure Payment” system and to help prevent Internet fraud, Keepser group reserves the right to verify the personal data provided by the customer and take any measures it deems appropriate (including the cancellation of the order).

4.5 Purchase limit

Keepser group does not allow the purchase of its products for their subsequent resale. In this sense, orders cannot exceed a value of 1,500 euros or contain more than 10 items. Customers who are interested in making purchases above this amount or quantity for purposes other than resale must contact the Sales Department. They will be informed about the different options to buy and / or distribute the desired products.

5 – Delivery

The principle is the obligation of the customer to show, at the time of delivery of his purchase, that the package is delivered by the carrier in good condition and that the product is not damaged. Otherwise, if the customer accepts the delivered product, he must make a reservation on the delivery note. He may also refuse the delivery by notifying on the delivery note the reason for the refusal. Otherwise, no liability can be incurred towards Keepser group or the carrier.

The goods purchased on the www.keepser.com website are shipped by local and international carriers. The product will be delivered within the period defined by the carriers, only responsible for delivery times. According to our experience, delivery times can vary internationally between five and ten days from the date of shipment.

In principle, carriers have Internet services that allow customers to track their order and indicate at any time where the product is in relation to its final destination.

The price of transportation is calculated according to the method of shipping selected and purchased parts. The exact price of shipping is calculated to include each item in the shopping cart and will appear on the detailed page that summarizes the purchase before the order confirmation by the customer by clicking on the “Confirm payment” and before the data entry of payment.

In principle, it will not be possible to deliver products to PO boxes or military bases.

Shipping costs may be changed at any time without notice. This change will apply from the moment the change is included in the help pages and the contract published on this site. In all cases, these are valid and appear when ordering.

6 – The return policy on new product not removed from its original packaging

6.1. Conditions of cancellation of an order

The customer has the right to cancel his order within 5 days after the date of the order, without justification.

The withdrawal period expires 5 days from the day the customer buys the goods.

To exercise his right of cancellation, the customer must explicitly unequivocal (for example, a letter sent by mail, fax or e-mail) notify Keepser group his decision to waive the order.

Postal adress

Keepser group

C/ Manuel Cerqueda i Escaler
Centre de negoci Andbank
AD700 - Escaldes-Engordany

Phone: +376 344 910 

Email: clic here

We remind you that you must not provide the data of your bank cards via e-mail, fax or social networks. More information here.

Consequences of the cancellation of the order:

In the event of cancellation of the order, Keepser group will reimburse all the received payments including the expenses of delivery, if the product has not already been supported by the carrier. Otherwise, the refund will be made as a deduction from delivery costs. The refund will be made no later than 14 calendar days from the date we are informed of the customer’s decision to cancel the order when the product has not yet been picked up by the carrier or to count the date of receipt of the product by the customer. We reserve a refund period until receipt of the product. We will make the refund mentioned above using the same means of payment used by the customer for the initial transaction.

In the case where the product has been delivered before the receipt by Keepser group of the cancellation of the order, the customer must return the goods directly without delay and in any case no later than 14 calendar days from the date to which he notified us of his decision to cancel his order.

In order to proceed with the return of the goods, the customer can, as far as possible, use the Keepser group services which will have an additional cost to the customer.

6.2. Refund

Once the products have been received, Keepser group checks that the product is new, unused, undiled, undamaged, not handled without care and that it is in its original packaging without damage. So that the product can be put back on sale.

The deadline for reimbursement can vary between 3 and 12 days after the return received at Keepser group. Once verified the status of returned items, the customer is informed by email.

In case of exercise of the right of cancellation of the order, the deadline for the return of the amount paid by the consumers for the products is 14 calendar days.

The payment of returned items is in principle done with the same payment method used in the purchase.

In the event that Keepser group has mistakenly sent a product other than the one ordered, Keepser group, once the error or defect is found, will proceed to a product exchange, all logistics costs will be the sole responsibility of Keepser group.

7 – Inscription

Data provided by customers during registration will be used only for Keepser group orders and to facilitate navigation and ordering process on the site. In addition, in case of express acceptance by the customer, the latter will be informed by e-mail of new products and services and exclusive offers from Keepser group.

Keepser group ensures that data provided by customers will not be shared with third parties or companies outside Keepser group.

The personal data provided by users will be processed in accordance with the Andorran law (15/2003) on the protection of personal data of December 18, 2003. We inform you that the personal data collected during your purchase will be used as part of the client file. , duly registered with the Andorran Data Protection Agency (ADPA) see Privacy Policy.

The customer may exercise his rights of access, rectification, cancellation and opposition of the data provided at any time, and in the Contact section of the website, or by email or postal mail:

Keepser group

C/ Manuel Cerqueda i Escaler
Centre de negoci Andbank
AD700 - Escaldes-Engordany

7.1 – PROMOTIONS/Discount coupons

Keepser group makes discount vouchers whose validity is notified. They are valid for one purchase per customer, not combinable with other offers, promotions or discounts. These coupons are exclusive to new customers who have made their purchases online.


For any question, suggestion or claim, feel free to contact Keepser group by  e-mail or postal mail at the following adress :

Keepser group

C/ Manuel Cerqueda i Escaler
Centre de negoci Andbank
AD700 - Escaldes-Engordany

The Customer Service phone number is +376 344 910. It is open Monday to Friday from 9am to 6pm.

Warranty conditions

This Limited Lifetime Product Warranty to which the purchaser declares to adhere without restriction or qualification applies to all sales concluded through the http://www.keepser.com website.

The manufacturer’s lifetime product warranty

We are confident in the quality of our products and we guarantee that all items will be free from manufacturing defects for the life of the products. If you think an item has a manufacturing defect, send it back to us and inspect it. If we determine that your product is damaged due to a manufacturing defect, we will repair the product, or, if we think it is necessary, we will replace it. If the item is no longer available, Keepser group may, at its own discretion, replace it with a similar item or authorize a refund equal to the purchase price of the original item or component.

If we determine that the damage is not due to a manufacturing defect, we will notify you and we will let you know if it is possible to repair it. A preliminary estimate will be proposed before repair.

Please note that slight irregularities and variations in the craftsmanship of the products on their appearance are unique and unique to each product. These characteristics form the character of the product, and they should not be considered as manufacturing defects.

Keepser group grants an extension of warranty for life after the 5 years of the standard warranty subject to application for registration of the product by the customer within 3 months after the purchase of the product. In order for the application to be valid, the customer must provide proof of purchase and complete an online application for registration of the product.

Scope of the guarantee

The warranty covers all malfunctions and manufacturing of NFC Rugged Tag Keepser and NFC Card Keepser products of the brand Keepser group under normal conditions of use.

Establishment of a warranty claim

Keepser group carries out an expert appraisal of the product that is the object of a complaint from the customer and decides, according to its appreciation, whether it is covered by the Keepser group warranty. If the disputed product is covered by the Keepser group guarantee standards, the latter will either repair the product by its after-sales service, replace the defective parts or replace the disputed product with an identical product. If the disputed product is no longer available in the Keepser group range, it will offer the customer an equivalent product. The costs of setting up a justified warranty claim are covered by Keepser group.

Territorial Limit of the Limited Lifetime Product Warranty

The lifetime warranty is limited to 30 years in Germany and Canada, and in all regions that recognize the limited lifetime warranty.

Exclusion of the guarantee

During the warranty period, the following damages are not covered:

Improper use of the product

Normal wear of the product

Non-compliance with normal conditions of use

Brute force not detected by the embedded black box

Case and / or physically damaged support

Damage to the product caused by shocks or accidents

Inadequate storage of the product

Product accessories

Application of the guarantee abroad

The scope of the Keepser group warranty is international. This warranty offer applies to all customers of www.keepser.com.

This warranty offer does not affect or limit any rights arising from any manufacturing defect which originated from the purchase of the product outside the official sales outlets. If you wish to assert your legal rights under the warranty, please contact the merchant from whom you purchased the product.

For any questions regarding the Keepser group warranty, please contact the RMA service by clicking HERE:

Keepser group

C/ Manuel Cerqueda i Escaler
Centre de negoci Andbank
AD700 - Escaldes-Engordany

Please keep the invoice and / or the receipt after the purchase. Proof of purchase will be required for any warranty claim

(*) according to the type of guarantee applied to each product without their accessories.