For purchase on www.keepser.com

  1. Scope

1.1 Keepser Group LC (Keepser Group) provides on its keepser.com website (the Website), an online shopping service to purchase Keepser Group products (the Product(s)).

1.2 These terms and conditions (T&Cs), are contractual conditions entered into between Keepser Group and a Customer, after confirmation of the Customer purchase order. These T&Cs can be found on the Website.

The term “Customer” means any physical or corporate entity placing an order on the Website, whether the purchased Product is shipped to this Customer or not.

1.3 By placing an order on the Website the Customer declares and guarantees to be 18 years old or older, to have full legal capacity, and to accept without restriction or reservation, these T&Cs. Questions regarding these T&Cs shall be sent via email to info@keepser.com or by postal mail to:

Keepser group
Customer Service

C/ Manuel Cerqueda I Escaler
Centre de negoci Andbank
AD700 - Escaldes-Engordany
Andorra

  1. Product presentation

The following minimum set of information is provided to describe a Product sold on the Website

  • Product name
  • Photo of the Product and Product description
  • Dimensions, color, weight
  • Availability or estimated delay before shipment
  • Main technical characteristics
  • Links to additional documentation
  • Total price in Euro, including shipment cost (added at the end of the purchasing process) and other applicable fees

Keepser Group makes every effort to ensure this information is accurate.

Photos of Products show the colors of Products as close to reality as possible. However, the color on the screen may be subject to variations. Keepser Group does not guarantee that the displayed colours exactly match reality.

Keepser Group is free to initiate and terminate any “special offers”, “promotions”, “discounts” or other sales or marketing operation, without any obligation to make it last longer than it decides.

  1. Purchase procedure
  1. Purchasing requires Customer to enter personal data which will be incorporated into a secured database managed by Keepser Group, strictly to process orders and facilitate new purchase through the Website.
  2. Personal data provided by Customers will be treated in accordance with the provisions of our privacy policy, compliant with Andorran laws. A Customer can request access at any time to his personal data and information.
  3. In addition, Customers will be given the opportunity to subscribe to receive Keepser Group information by e-mail or SMS.
  1. The price of transportation is calculated according to the method of shipment selected and purchased parts. The total price of shipment is calculated to include the items in the shopping cart. It will appear on the final page that summarizes the purchase before the order confirmation.
  1. Customer shall confirm a purchase order and the associated total price to be paid, by clicking on the “Confirm Order” button.
  1. Purchase can be paid by credit card or debit card (Visa, Visa Electron, MasterCard and American Express) via PayPal, credit card or bank transfer. No other form of payment will be accepted. Payment security is ensured by the Customer financial institution.                                                                                     
  1. Keepser Group shall provide a validation or denial of the transaction. An order validation or order denial message will be emailed to the address specified by the Customer, with a description of the order. The sale contract of the Product shall be deemed concluded after validation of the order by Keepser Group.
  2. Amongst other reasons, Keepser Group may deny an order for the following reasons:

    a) When security systems indicate that the order may be fraudulent.
    b) If there is reason to believe that the Customer is under 18 years old.
    c) If shipment policy does not authorize the delivery to the specified address.

  1. If the order is validated, the purchase is confirmed by providing a serial number to the Customer, using a link sent to the provided email address. The Customer can access this information at any time and from his computer, using this link.
  1. Once shipped, a confirmation of shipment will be sent by email to the Customer.
  1. Products availability

All orders validation and acceptance by Keepser Group will be subject to Product availability within a reasonable lead time. Keepser Group is free and sole judge to validate or deny orders at it feels relevant from its visibility of the Product availability.

Customer acknowledges that the Product actual delivery date may noticeably deviate from the estimated date of delivery. If for any reason the shipment of a validated order is delayed, Keepser Group shall inform the Customer via email within a reasonable time.

Products may be subject to export restrictions to certain countries. Products are distributed in the member states of the European Union and some other countries from the following list:

Cyprus, the United Kingdom, Albania, Andorra, Saudi Arabia, Aruba, Australia, Bahrain, Bosnia and Herzegovina, Canada, China, Colombia, South Korea, Costa Rica, Curacao, United Arab Emirates, United States of America, Philippines,, Guatemala, Honduras, Hong Kong, India, Indonesia, Iceland, Anglo-Norman Islands, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Macau, Malaysia, Maldives, , Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama , Russia, El Salvador, Serbia, Singapore, Switzerland, Turkey, Uzbekistan.

This list is available on the Website and may be modified at any time without notice.

Keepser Group will not be able to ship Products outside of this list of countries. Customer declares and warrants expressly that it will defend and keep Keepser Group harmless from any claim regarding export or re-export of the Products outside of the countries from the list.

Furthermore, it is the responsibility of the Customer to check with the competent authorities the regulation regarding import of Products, under the law and regulations of the territory, state and / or country of delivery.

  1. Order cancellation

Keepser Group may cancel a validated order for the following reasons:

  1. Material impossibility to manufacture or ship the ordered Product
  2. Unpredictable delay in Keepser Group’s supply chain
  3. Force Majeure event, as commonly accepted in international trade.

In this case, Keepser Group shall inform the Customer by email and fully refund the paid amount.


  1. Prices and payment

6.1 Price & Currency

The price of Products provided on the Website does not include shipment or import taxes. The cost of shipment is added at the end of the purchasing process, depending upon the selected shipment method and destination. This could include custom clearance fees as defined by the carrier used for the shipment.

Possible import or other local taxes are under the full responsibility of the Customer and are not included in the final price to be paid to Keepser Group. Keepser group is not obliged to verify and inform the Customer of these possible additional taxes, royalties, customs duties and / or additional rights. Customer is responsible for the required filing and payment to the competent authorities and bodies of the relevant department, territory, state and / or country of delivery, and shall defend and keep Keepser Group harmless from any claim related to these local taxes.

Prices of Products on the Website use the Euro currency, whatever is the ordering location or the shipping address. Customer bears the cost of currency exchange and any other associated fees. Invoices are exclusively using the Euro currency.

6.2 Payment

The price provided at the end of the order process is payable in full and in one instalment at the time of purchase.

All transmitting and receiving bank charges are the sole responsibility of the Customer. The payment received by Keepser group must correspond to the exact amount of the total price provided on the Website.

If Keepser Group does not receive the exact amount for the purchased Products within 24 hours, the related order will be cancelled, and the Customer will be notified by email accordingly.

Keepser group accepts the means of payment defined on the Website such as credit or debit cards (Visa, Visa Electron, MasterCard or American Express) via PayPal or bank wiring or transfers.

6.3 Payment security

To ensure maximum security of the online payment system, Keepser Group uses and rely on secure payment systems of financial institutions.

As a complementary measure to the “Secure Payment” system and to help prevent Internet fraud, Keepser group reserves the right to verify the personal data provided by the Customer and take any measures it deems appropriate (including the withdraw from the order).

6.4 No resale

Keepser Group does not allow purchase of Products for subsequent resale. Any guarantee is immediately and automatically void in the event of unauthorized distribution or resale.

Companies interested in distributing or reselling Products shall contact the sales department at info@keepser.com . They will be informed about the different options to distribute and/resell the Products.

  1. Delivery

The Customer is responsible, at the time of delivery, to verify the good conditions of the delivered Product. If Customer refuses the delivery, it shall notify by email to order@keepser.com the reason for the refusal, within 48 hours from the delivery time. Keepser Group will accept no liability without duly documented reason of refusal.

Products orders will not be confirmed for delivery address using PO boxes or addresses of military bases.

In the unlikely event a Product other than the ordered one is mistakenly sent to a Customer, Keepser Group will proceed to a Product exchange and all logistics costs will be the sole responsibility of Keepser Group.

  1. Withdrawal

8.1 Right of withdrawal

The Customer has the right to withdraw from its sales contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which the Customer acquires, or a third party other than the carrier and indicated by you acquires, physical possession of the Product.

To exercise the right of withdrawal, the Customer must inform Keepser Group (info@keepser.com or Keepser group, Customer Service, C/ Manuel Cerqueda I Escaler Centre de negoci Andbank, AD700–- Escaldes-Engordany, Andorra) of his decision to withdraw from this sales contract by an unequivocal statement (e.g. e-mail or postal mail).

To meet the withdrawal deadline, it is sufficient for the Customer to send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

8.2 Effects of withdrawal

If the Customer withdraws from his sales contract, Keepser Group shall reimburse to the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Keepser Group), without undue delay and in any event not later than 14 days from the day on which Keepser Group is informed about the Customer’s decision to withdraw from the sales contract. Keepser Group will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

The Customer shall send back the Product or hand it over to Keepser Group (Keepser group, Customer Service, C/ Manuel Cerqueda I Escaler Centre de negoci Andbank, AD700–- Escaldes-Engordany, Andorra), without undue delay and in any event not later than 14 days from the day on which the Customer communicates his withdrawal from this sales contract to Keepser Group. The deadline is met if the Customer sends back the Product before the period of 14 days has expired.

The Customer will bear the direct cost of returning the Product.

The Customer is only liable for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product.

  1. Guarantee

The scope of the Keepser Group guarantee is international but limited to the authorized list of countries provided on the Website. This Guarantee applies to all Customers of Keepser Group.

9.1 - Manufacturer’s Product guarantee

9.1.1 Product conformity

Keepser Group will reimburse the price of the Product or exchange the Product for any lack of conformity of the Product at the time it was delivered.

The Customer is exempt from providing proof of the existence of the lack of conformity of the Product during the 24 months following delivery of the Product.

The Product must be returned to Keepser Group in the condition in which the Customer received it (with all its accessories, instructions, etc.) in packaging allowing transport in good conditions.

The Customer has a two-year period of time from the delivery of the Product to require Keepser Group to repair the Products or to replace it, in either case free of charge.

If repair or replacement is not possible, at Keepser Group’s sole discretion, Keepser group may refund the purchase price of the original Product.

The provisions of this article do not prevent the Customer from benefiting from the right of withdrawal provided for in article 8.

9.1.2 Commercial guarantee

Keepser Group provides a limited guarantee of 5 years, that all Products will be free from manufacturing defects at the time of delivery.

Customers can subscribe an extended 30-years guarantee of the Product. Such subscription shall be made within 3 months after the order of the Product, on the Website. An online registration of the Product shall be completed, along with a subscription to the extended guarantee.

Very minor irregularities and slight variations in the visual aspect of the Products may appear and are unique to each Product, as part of the manufacturing process. They are not manufacturing defects.

9.2 - Exclusion of the guarantee

The guarantee shall not apply in case of:

  • Improper use of the Product
  • Normal wear of the Product
  • Non-compliance with normal conditions of operation
  • Brute force not detected by the embedded black box
  • Case and / or physically damaged support
  • Damage of the Product caused by shocks or accidents
  • Inadequate storage of the Product
  • Damage caused by Product accessories
  • Shipment or use of Products outside of the list of authorized countries
  • Purchase from an unauthorized distributor, broker or reseller.

For any questions regarding the Keepser Group guarantee, please contact the customer support service at info@keepser.com or send a postal mail at

Keepser group

Customer support

C/ Manuel Cerqueda i Escaler Centre de negoci Andbank AD700 - Escaldes-Engordany Andorra

10 - Personal data

Data provided by Customers during the Product purchasing process will be used only for Keepser Group to process orders.

Customer will be offered the opportunity to subscribe or not a mailing list to received information related to Keepser Group Products, via e-mail or other communication media.

Keepser group ensures that data provided by customers will not be shared with third parties or companies outside of Keepser Group, its affiliates and its authorized distributors if they are involved in the local delivery of the Product.

The personal data provided by Customers will be processed in accordance with the Andorran law (15/2003) on the protection of personal data of December 18, 2003. The personal data collected during purchase may be used as part of a client data base, duly registered with the Andorran Data Protection Agency (ADPA). See privacy policy.

A Customer may exercise its rights of access, rectification, cancellation and opposition of the data provided at any time, using the contact section of the Website or by sending a postal mail to:

Keepser group

Customer Support

C/ Manuel Cerqueda i Escaler Centre de negoci Andbank AD700 - Escaldes-Engordany Andorra

  1. Contact

For any question, suggestion or claim, feel free to contact Keepser group by  e-mail at info@keepser.com or postal mail at the following address:

Keepser group

Customer Support

C/ Manuel Cerqueda i Escaler Centre de negoci Andbank AD700 - Escaldes-Engordany Andorra